Refund & cancellation policy

Effective 14 November 2026

Try before you pay

Every new account gets 7 days of Pro for free, without a payment card, so you can test Pipswell with your own accounts before buying.

Cancelling a subscription

You can cancel any time in the app (Settings → Account & subscription → Manage subscription), on your account page at jaroscorp.com/pipswell/account, or by writing to support@jaroscorp.com. The subscription then does not renew. Pro stays active until the end of the period you paid for, and the app returns to Free afterwards. Your data on your computer is not deleted.

Right of withdrawal and 14-day money-back guarantee

You can withdraw from a Pro subscription within 14 days without giving any reason. The period ends 14 days after the day the contract was concluded, which is the day of your first payment for that subscription. This applies to every new subscription, including one you start again after an earlier subscription ended.

How to withdraw:

  1. Online: in the app go to Settings → Account & subscription → Withdraw from contract, or use the same function on your account page at jaroscorp.com/pipswell/account. Check your name, email and the subscription, then click "Confirm withdrawal". We send you an email confirming your withdrawal with the date and time it was sent.
  2. Or send us any clear statement by email to support@jaroscorp.com or by post to the address below. You can use the model form at the end of this policy, but you do not have to.

It is enough to send your withdrawal before the 14-day period ends.

What happens next. We refund everything you paid for that subscription, without undue delay and at the latest within 14 days of receiving your withdrawal. We do not deduct anything for the days you used Pro. The refund goes to the original payment method at no cost to you; how fast it appears on your account depends on your bank. Pro ends when we process the withdrawal and the app returns to Free.

The same 14-day money-back guarantee also applies if you buy Pipswell for business purposes.

Renewals

Automatic renewals of an existing subscription are not new contracts, so they carry no right of withdrawal. Renewal payments are not refunded, except where the law requires it or a renewal was charged by mistake (for example after you had already cancelled). If you forgot to cancel a yearly renewal, write to us within 7 days of the charge and we will refund it in full.

Contact

JAROS Corp s. r. o., Čierny Brod 5, 925 08 Čierny Brod, Slovakia · support@jaroscorp.com

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: JAROS Corp s. r. o., Čierny Brod 5, 925 08 Čierny Brod, Slovakia, support@jaroscorp.com

I hereby give notice that I withdraw from my contract for the supply of the following digital content: Pipswell Pro subscription (monthly / yearly)