Terms of Service
1. Who we are
Pipswell is provided by JAROS Corp s. r. o., Čierny Brod 5, 925 08 Čierny Brod, Slovakia, IČO 57375739, IČ DPH SK2122693342, registered in the Commercial Register of the District Court Trnava, section Sro, file no. 58986/T ("we", "us"). Contact: support@jaroscorp.com.
These Terms are available in English and Slovak. If you are a consumer residing in Slovakia, the Slovak version applies. How we process personal data is described in our Privacy Policy.
2. What Pipswell is
Pipswell Desktop is software that runs on your own computer next to MetaTrader 5. It copies trades between accounts you control, sizes trades by rules you set, shows your positions and journal, and can enforce risk limits you configure.
Pipswell is a software tool. We are not an investment firm, broker or prop firm. Pipswell does not hold your money, does not execute trades on its own initiative, and does not provide investment advice, signals or portfolio management.
System requirements: Windows 10 or 11 (64-bit) or macOS, and a current version of MetaTrader 5 installed on the same computer (on macOS the MetaTrader 5 app for Mac). Pipswell needs an internet connection for sign-in, licence checks and the economic calendar. A Pro subscription may be used on up to 3 devices at the same time. The features of each plan are those shown on the pricing page at the time of purchase.
3. Your account
Pro features and the free trial need a Pipswell account (sign-in with Google, Apple or email). You must be at least 18 years old, give accurate information and keep your sign-in secure. One subscription is for one person.
4. Plans, trial and payment
Free is available without payment, with the limits shown on the pricing page.
Trial. A new account gets Pro for 7 days without entering a payment card. One trial is available per person. When the trial ends, the account returns to Free unless you subscribe.
Pro is a subscription billed monthly or yearly in advance. Prices are shown in euro and include VAT where it applies; the price shown at checkout is the final price. Payments are processed by Stripe; we do not see or store your card details.
Renewal. A subscription renews automatically at the end of each period until you cancel. Before a yearly renewal we send you a reminder by email at least 7 days in advance.
Price changes. We tell you about a new price by email at least 30 days before the renewal from which it would apply. You can cancel before that renewal at no cost. If you do not cancel, the new price applies from that renewal.
Founding member price. A founding member price does not change for as long as that subscription remains active without interruption. Price changes under the previous paragraph do not apply to it. If the subscription ends, the founding member price ends too.
Promotion codes are personal, cannot be exchanged for cash and may be withdrawn if misused.
5. Cancellation, withdrawal and refunds
You can cancel at any time; Pro stays active until the end of the paid period. Your statutory right of withdrawal as an EU consumer, how to exercise it, and our refund rules are described in the Refund & cancellation policy, which is part of these Terms.
6. Licence and acceptable use
We grant you a personal, non-exclusive, non-transferable licence to use Pipswell for the duration of your plan. You may not resell, sublicense or redistribute Pipswell, circumvent its licence checks, or use it to break the law or the terms of your broker or prop firm.
7. Trading risk and your responsibility
Trading leveraged products carries a high risk of loss. You alone decide what to trade, on which accounts and with what risk. You are responsible for checking your settings, the rules of your broker and prop firm (including whether they permit trade copying), and for keeping your computer, internet connection and MetaTrader 5 running.
Risk guards and copying depend on your computer, your broker's servers and market conditions. They can be delayed or fail for reasons outside Pipswell, and they do not guarantee that a limit is never exceeded. Third-party data, such as the economic calendar, is shown as received and may be late or wrong.
8. Updates and changes to Pipswell
For as long as your subscription runs, we provide the updates needed to keep Pipswell working as described, including security updates.
We may change features for valid reasons, such as improvements, changes to MetaTrader 5 or broker systems, security, or changes in the law. Such changes cost you nothing extra, and we tell you about them clearly in advance in the app or by email.
If a change affects your access to or use of Pipswell negatively in more than a minor way, you may end your subscription free of charge within 30 days after we inform you, and we refund the unused part of the prepaid period. If we discontinue Pro, we refund the unused part of a prepaid period.
Features marked as "beta" in the app are still being tested and may contain errors.
9. Defects and support
If Pipswell does not work as described in these Terms or on our website, you have the rights the law gives you for defective digital content. Report the problem to support@jaroscorp.com with a short description. We confirm receipt and fix the problem without undue delay, at the latest within 30 days.
If we cannot fix it in that time, or the defect is serious, you can ask for a proportionate price reduction or end the subscription and get a refund for the affected period. Delays or failures caused by circumstances outside Pipswell described in Section 7 are not defects of Pipswell.
10. Liability
We are liable for damage in accordance with the applicable law. Pipswell carries out the settings you choose. We are not responsible for:
- the results of your trading decisions;
- losses caused by market movements, slippage or your broker's execution;
- failed prop firm challenges caused by your trading or your settings;
- consequences of circumstances outside our control described in Section 7.
If you use Pipswell for business purposes, to the extent permitted by law our total liability for any claim is limited to the amount you paid us for Pipswell in the 12 months before the claim. This limit does not apply to damage caused intentionally or by gross negligence.
Nothing in these Terms limits liability that cannot be limited by law, or your rights as a consumer.
11. Termination
You may stop using Pipswell and delete your account at any time. Deleting your account cancels your subscription, and no further payments are taken.
We may suspend or end an account that materially breaches these Terms, for example by reselling Pipswell, circumventing licence checks or using it unlawfully. Unless the breach is serious or urgent, we first tell you and give you reasonable time to fix it. If we end a paid subscription, we refund the unused part of the prepaid period.
12. Governing law and disputes
These Terms are governed by the law of the Slovak Republic. If you are a consumer, you also keep the protection of the mandatory laws of your country of residence.
If you have a complaint, please contact us first at support@jaroscorp.com. If you are a consumer and we reject your request or do not reply within 30 days, you can submit a proposal for alternative dispute resolution to the Slovak Trade Inspection (Slovenská obchodná inšpekcia, www.soi.sk) or another competent ADR body. You can also go to court.
13. Changes to these Terms
We may update these Terms for valid reasons, such as changes in the law, in Pipswell or in security requirements. We notify you by email at least 30 days before a material change takes effect. For an existing subscription, the change applies from the first renewal after that notice period.
If you do not agree, you can cancel before the change takes effect. Changes required by law, or made only in your favour, may take effect sooner.